隱私權政策
最後更新：2026 年 11 月 9 日
「共感機器人」（以下稱「本服務」）是一個學生專題作品，提供可以聊天、通話的 3D 陪伴角色，網站與 LINE 官方帳號共用同一個帳號。我們依照《個人資料保護法》說明會收集哪些資料、怎麼使用、交給誰處理，以及你可以怎麼管理自己的資料。註冊或使用本服務，即表示你已閱讀並同意本政策。
一、我們收集的資料
- 帳號資料：Email、密碼（由 Supabase 以雜湊方式保存，我們看不到原文）；使用 Google 或 LINE 登入時，取得該平台提供的帳號識別碼、名稱、Email 與大頭貼。
- 對話內容：你在網站或 LINE 傳給角色的文字與角色的回覆、對話標題，以及為了讓長對話不失憶而自動產生的對話摘要。
- 長期記憶：角色從對話中記下的個人資訊（例如你的名字、喜好、近況），讓下次聊天能自然接上。
- 語音：即時語音通話時，你的聲音會即時送去辨識並產生回覆；我們不保存通話錄音，只保存辨識出來的文字。使用「錄音複製聲音」時，你上傳的錄音會送到 ElevenLabs 建立專屬音色。
- 個人設定與自訂內容：選擇的角色、聲音、情境模式、介面語言、角色個性設定、上傳的頭像與自訂 3D 角色模型。
- 使用紀錄：心情打卡、陪伴幣與解鎖紀錄、每日用量（聊天次數、語音分鐘數、AI 用量與成本），用來計算每日額度與控管成本。
- 技術資料：發生錯誤時的錯誤代碼、訊息與瀏覽器資訊（User-Agent），用來除錯；為防止濫用，登入與註冊時會經過 Cloudflare Turnstile 真人驗證。
本服務不使用廣告追蹤或第三方分析工具，也不會把你的資料賣給任何人。
二、使用目的
- 提供聊天、語音通話、角色表情與動作、長期記憶等核心功能。
- 讓網站與 LINE 的對話、設定同步。
- 計算每日免費額度、防止大量註冊與濫用、控管營運成本。
- 排除錯誤、改善服務品質。
三、協助處理資料的服務
為了提供功能，部分資料會傳送給下列服務處理，伺服器可能位於台灣以外（例如美國、新加坡、香港）。這些服務各自依其隱私權政策處理資料。
| 服務 | 用途 | 會收到的資料 |
|---|
| Supabase | 帳號登入、資料庫、檔案儲存 | 上述所有保存的資料 |
| OpenAI | 產生角色回覆、即時語音、對話摘要、情緒判斷 | 對話內容、即時語音的聲音、長期記憶與角色設定 |
| ElevenLabs | 文字轉語音、聲音複製與聲音設計 | 角色要說的文字、你上傳的錄音或聲音描述 |
| LiveKit | 即時語音通話的連線傳輸 | 通話中的聲音（只轉送，不保存） |
| LINE | LINE 登入、LINE 官方帳號聊天 | 透過 LINE 傳送的訊息與回覆 |
| Google | Google 登入 | 登入時的授權資訊 |
| Cloudflare | 真人驗證（Turnstile）、網域解析、聯絡信箱轉寄 | 驗證時的瀏覽器與網路資訊；你寄到聯絡信箱的信件 |
| Resend | 寄送註冊確認與重設密碼信 | 你的 Email 與信件內容 |
| Railway | 網站主機 | 連線時的網路資訊 |
| Avaturn | 建立自訂 3D 角色（僅在你使用時） | 你在 Avaturn 提供的照片或設定 |
依 OpenAI 的 API 條款，透過 API 傳送的資料預設不會被用來訓練模型。
四、保存期間
資料保存到你刪除該筆資料或刪除帳號為止。刪除帳號時，帳號、對話、記憶、設定、陪伴幣、用量紀錄、頭像、自訂角色模型與你建立的聲音會一併刪除；錯誤紀錄會解除和帳號的關聯，但保留當時的 Email 與錯誤內容供除錯，並會在本服務結束營運時一併刪除。
五、你的權利
你可以隨時：
- 在左側對話列表查看、刪除個別對話。
- 在「會員中心 → 個人記憶」查看、刪除個別記憶或全部清空。
- 在「會員中心」解除 LINE 連結。
- 在「會員中心」刪除帳號，連同所有資料與自創聲音一起刪除。
如需查詢、取得副本、更正或停止處理你的資料，或對本政策有任何疑問，請寄信到 contact@empatheticrobot.app。
六、使用提醒
- 角色的回覆由 AI 產生，可能不正確，不能取代醫療、心理諮商或法律等專業意見。如果你正處於危機中，請撥打 1925 安心專線或 110／119。
- 請不要在對話中提供身分證字號、信用卡號、密碼等敏感資料。
- 本服務不是為未滿 13 歲的兒童設計；未成年人請在法定代理人同意下使用。
- 請只上傳你自己的聲音，或已取得本人同意的錄音。
七、政策更新
本政策可能因功能調整而更新，更新後會修改本頁的「最後更新」日期；重大變更會在網站上另行通知。
Privacy Policy
Last updated: November 9, 2026
Empathetic Robot (the "Service") is a student project offering 3D companion characters you can chat and talk with. The website and our LINE official account share the same account. This policy explains what data we collect, how we use it, who processes it, and how you can manage it. By signing up for or using the Service, you confirm that you have read and agree to this policy.
1. Data we collect
- Account data: email and password (stored hashed by Supabase; we never see it). When you sign in with Google or LINE, the account ID, name, email and profile picture provided by that platform.
- Conversations: messages you send to the character on the website or LINE, the replies, conversation titles, and automatic summaries that keep long conversations coherent.
- Long-term memory: personal details the character remembers from conversations (such as your name, likes and recent events).
- Voice: during live voice calls your voice is streamed for recognition and replies. We do not store call recordings, only the transcribed text. If you use voice cloning, your recording is sent to ElevenLabs to create your voice.
- Settings and custom content: chosen character, voice, mode, interface language, character personality settings, uploaded profile pictures and custom 3D models.
- Usage records: mood check-ins, coins and unlocks, and daily usage (chats, voice minutes, AI usage and cost) for daily quotas and cost control.
- Technical data: error codes, messages and browser information (User-Agent) for debugging. Sign-in and sign-up use Cloudflare Turnstile to prevent abuse.
We do not use advertising trackers or third-party analytics, and we never sell your data.
2. Why we use it
- To provide chat, voice calls, character expressions and gestures, and long-term memory.
- To keep conversations and settings in sync between the website and LINE.
- To calculate free daily quotas, prevent mass sign-ups and abuse, and control costs.
- To fix errors and improve the Service.
3. Services that process data
Some data is sent to the following services, whose servers may be outside Taiwan (e.g. the US, Singapore or Hong Kong). Each handles data under its own privacy policy.
| Service | Purpose | Data received |
|---|
| Supabase | Accounts, database, file storage | All stored data listed above |
| OpenAI | Character replies, live voice, summaries, emotion detection | Conversations, live call audio, memories and character settings |
| ElevenLabs | Text-to-speech, voice cloning and voice design | Text to be spoken, your uploaded recording or voice description |
| LiveKit | Live voice call transport | Call audio (relayed, not stored) |
| LINE | LINE Login and official account chat | Messages and replies sent through LINE |
| Google | Google sign-in | Sign-in authorization |
| Cloudflare | Bot protection (Turnstile), domain name resolution, contact email forwarding | Browser and network information during verification; emails you send to our contact address |
| Resend | Sending sign-up confirmation and password reset emails | Your email address and the email content |
| Railway | Web hosting | Network information of your connection |
| Avaturn | Custom 3D avatars (only if you use it) | Photos or settings you provide to Avaturn |
Under OpenAI's API terms, data sent through the API is not used to train models by default.
4. Retention
Data is kept until you delete it or delete your account. Deleting your account removes your account, conversations, memories, settings, coins, usage records, profile pictures, custom models and voices you created. Error reports are unlinked from the account but keep the email and error details for debugging, and are deleted when the Service shuts down.
5. Your rights
At any time you can:
- View and delete conversations in the conversation list.
- View, delete or clear memories under "Profile → Memories".
- Unlink LINE under "Profile".
- Delete your account under "Profile", together with all data and voices you created.
To request access, a copy, correction or restriction of your data, or for any questions about this policy, email us at contact@empatheticrobot.app.
6. Please note
- Replies are generated by AI and may be wrong. They are not a substitute for medical, mental health or legal advice. If you are in crisis, contact local emergency services.
- Please don't share sensitive data such as ID numbers, card numbers or passwords in conversations.
- The Service is not designed for children under 13; minors should use it with a parent or guardian's consent.
- Only upload your own voice, or recordings you have permission to use.
7. Changes
We may update this policy as features change and will update the "Last updated" date. Significant changes will be announced on the website.